8 hours or more before departure
You may request rescheduling or, if you prefer to cancel, an 80% refund of the amount paid. A new date remains subject to availability.
CHANGES AND CANCELLATIONS
A clear policy before you make a decision
If your plans change, you should know your options in advance. Requests must be made within the authorised context of your booking so the correct conditions can be applied.
TaxiNexo
What happens depending on when you notify us
Less than 8 hours before departure
A refund is no longer available. By this point the vehicle and operation have already been committed to your service, reducing the opportunity to accept another transfer.
Requests close to departure
Notice around 3 hours before the service does not qualify for a refund. Exceptional circumstances may be reviewed on their facts; TaxiNexo does not promise an automatic financial outcome.
How to request a change
Use My booking and the secure access associated with your service. You do not need to search publicly by name, phone number or email.
How to request a change
- Check the scheduled date and time in My booking.
- If 8 hours or more remain, request rescheduling or cancellation with an 80% refund.
- If less than 8 hours remain, you may report the cancellation, but no refund applies.
- TaxiNexo will confirm the outcome through the channel associated with the booking.